Refund policy

Email us within 14 days and we refund it. No questions asked. You keep the file either way — we are not going to pretend we can take it back, and we would rather have the reason than the few dollars.

How to ask

Email support@noscreenpress.com from the address you bought with, or tell us the order number from your receipt. You do not need to justify it. If you want to say what did not work, that is genuinely useful to us, but it is not a condition.

Refunds go back to the original payment method and usually appear within five business days.

After 14 days

The no-questions window closes, but two things do not: if a file is corrupted, will not open, or is missing something its product page said was included, we will fix it or refund it whenever you tell us — there is no deadline on us having sold you something broken.

The paperbacks are Amazon’s

This policy covers files bought on this site. The printed books are sold, billed and shipped by Amazon, so a refund on one is requested through Amazon under their returns policy — we cannot refund money we never received. If a copy arrives misprinted or damaged, email us anyway: we will help you get it sorted and we want to know, because a bad print run is our problem to fix at the source.

Before you dispute a charge

Please email us first. We read every message, and refunding you is faster and less annoying for both of us than a payment dispute. If a dispute is opened without contacting us, download access is suspended while it is open.